Last Updated: Jun 26, 2026
General Information
AcneAway, Inc. d.b.a. Honeydew and its subsidiaries and affiliated companies (collectively “Company”, “we”, “our” or “us”) makes available to registered users (“Users”) certain products and services sold or offered by Honeydew, or by third-party pharmacies or other vendors to treat certain skin conditions. It is important for you to read this document and discuss any questions you might have with us.
Our Services and Technology
Honeydew offers an online communication platform for licensed professionals and (collectively, “Professionals”) and Users to connect via the platform through the use of synchronous audio-visual, audio-only and asynchronous telecommunications technologies. All clinical services are provided by Professionals, and Honeydew does not itself provide medical advice, care, or services.
Telehealth Informed Consent - Risks and Benefits
Telehealth is a flexible and convenient way to get healthcare, but it may not be right for treating certain symptoms or illnesses that need an in-person clinician or urgent care visit. You should not use our services to replace your primary care provider; we encourage you to continue seeing (or start seeing) a primary care provider. If you are having a medical emergency, call 9-1-1 or go to the nearest emergency room.
As with any health service, there are potential risks associated with using technology for telehealth services. These risks include service problems due to technology or internet failures, not having enough information to make health care decisions, rare security errors, and other risks. These risks are inherent to telehealth.
Laws and protections for in-person medical visits also apply to telehealth visits. This includes confidentiality of information, access to medical records, and sharing of information that could identify you personally. You have a right to know who is attending each telehealth visit. You may decide that you do not want to use telehealth services at any time. This will not affect your right to receive health care from health providers outside of our practice.
Recording of Visits
Honeydew may securely record visits for quality and training purposes. The recordings are stored in a secure platform. The recordings are not part of your medical record and we do not share recordings of the visits with our patients. By signing this agreement, you give Honeydew your consent to record and prepare transcriptions of sessions that you attend with Professionals, including individual sessions, video sessions, phone calls, text-based communications, and other telehealth interactions. You may withdraw this consent at any time by submitting a written withdrawal request to support@honeydewcare.com.
Payment and Billing
Each of our bills must be paid by the date shown on the bill. If you choose to pay your bill using a credit card, you are authorizing us to charge the provided credit card for the agreed upon services and use your credit card details for future transactions on your account. You understand that by using a credit card you may be charged a credit card transaction fee. Honeydew does currently not participate in, and is not enrolled with or contracted with, any third-party payor, including any private insurance plan, health maintenance organization, preferred provider organization, Medicare, Medicaid, or other federal or state healthcare program, and most services rendered are provided on a direct-pay basis for which the patient bears sole financial responsibility.
Scheduling and Attendance
We understand you may have to reschedule or cancel an appointment from time to time. We ask that you notify us at least 24 business hours in advance of your scheduled appointment. If you repeatedly miss scheduled appointments, or if Honeydew is unable to contact you for a period of time, you understand that you may be terminated from our programs and no longer have access to our Professionals.
Privacy Practices
We follow certain healthcare privacy and security protocols to protect your health information. We work hard to make sure that your personal information is secure. We use physical, electronic, and business security methods (such as encryption) customary among telehealth providers to help prevent access to your health information by people who should not see it. Despite our best efforts, we cannot promise that data sent over the Internet or through a data storage facility will be perfectly secure. So, although we try to protect your personal information, we cannot guarantee the security of any information you send to us. You can read more information about our use of health information and other personal information in our Notice of Privacy Practices (“NPP”). By signing this agreement, you acknowledge receipt of the Privacy Policy.
Sharing Information with Other Providers
We may share, in a HIPAA compliant manner, your health information with your primary care provider (PCP) and other healthcare providers for care coordination, payment, and treatment purposes, either directly or through health information exchanges. If you wish to opt out, please contact us.
Communications
As part of providing services, we may communicate with you, including for purposes such as appointment reminders, care-related messages, and announcements, using text messages and emails. Text messages and emails are not always secure because they travel over networks that we do not control. By signing this agreement and providing us your cell phone number and email address, you permit us to contact you by text message and email. You may also ask us to stop sending text messages at any time by contacting us at support@honeydewcare.com. You understand that you may have to pay standard data and messaging costs (from your wireless provider) to receive text messages that we send to your mobile phone.
We recommend using our secure patient portal for sensitive information. If we contact you by phone and leave a voicemail, we will include only minimal necessary details to protect your privacy.
Complaint Policy
All patients have the right to communicate grievances regarding their care. Should you wish to make a formal complaint about one of our Professionals, you may do so in writing and submit the concern to Honeydew at support@honeydewcare.com.
You may also submit a complaint to your state’s applicable licensure board. We will provide you assistance in identifying the licensure board upon request.
Accessibility and Inclusion
Honeydew is committed to accessibility and inclusion. If you require interpreter services or other accommodations, please let us know in advance.
Legal Authority for Consent
If you are providing consent on behalf of another individual, you certify that you have the legal authority to do so as the patient’s lawful personal representative. You must provide your name, relationship to the patient, and legal documentation.
Additional State-Specific Consents: The following consents apply to Members accessing our website for the purpose of participating in a telehealth consultation as required by the states listed below:
Alaska: I have been informed that if I want to register a formal complaint about a provider, I should visit the medical board’s website, here.
California: I have been informed of the following notices: The Open Payments database is a federal tool used to search payments made by drug and device companies to physicians and teaching hospitals. It can be found at https://openpaymentsdata.cms.gov.
NOTICE TO PATIENTS Medical doctors are licensed and regulated by the Medical Board of California. To check up on a license or to file a complaint here, email: licensecheck@mbc.ca.gov, or call (800) 633-2322.
Iowa: I have been informed that if I want to register a formal complaint about a provider, I should visit the medical board’s website, here.
Indiana: I have been informed that if I want to register a formal complaint about a provider, I should visit the medical board’s website, here.
Kentucky: I have been informed that if I want to register a formal complaint about a provider, I should visit the medical board’s website, here (or, alternatively, by accessing this URL in my browser: kbml.ky.gov/grievances/Pages/default.aspx).
Maine: I have been informed that if I want to register a formal complaint about a provider, I should visit the medical board’s website, here; Or, the Maine Board of Osteopathic Licensure’s website, here.
Oregon: I have been informed that if I want to register a formal complaint about a provider, I should visit the medical board’s website, here.
Rhode Island: I have been informed that if I want to register a formal complaint about a provider, I should visit the medical board’s website, here.
Texas: I have been informed of the following notice:
NOTICE CONCERNING COMPLAINTS -Complaints about physicians, as well as other licensees and registrants of the Texas Medical Board, including physician assistants, acupuncturists, and surgical assistants may be reported for investigation at the following address: Texas Medical Board, Attention: Investigations, 333 Guadalupe, Tower 3, Suite 610, P.O. Box 2018, MC-263, Austin, Texas 78768-2018, Assistance in filing a complaint is available by calling the following telephone number: 1-800-201-9353, For more information, please visit our website at www.tmb.state.tx.us. AVISO SOBRE LAS QUEJAS- Las quejas sobre médicos, asi como sobre otros profesionales acreditados e inscritos del Consejo Médico de Tejas, incluyendo asistentes de médicos, practicantes de acupuntura y asistentes de cirugia, se pueden presentar en la siguiente dirección para ser investigadas: Texas Medical Board, Attention: Investigations, 333 Guadalupe, Tower 3, Suite 610, P.O. Box 2018, MC-263, Austin, Texas 78768-2018, Si necesita ayuda para presentar una queja, llame al: 1-800-201-9353, Para obtener más información, visite nuestro sitio web en www.tmb.state.tx.us
Vermont: I have been informed that if I want to register a formal complaint about a provider, I should visit the medical board’s website, here; Or, the Vermont Board of Osteopathic Examiners’ website, here. I understand that I may be presented with the option to receive services in person, through telehealth, or by audio-only telephone, to the extent clinically appropriate. In the event I receive services by using audio-only telephone, it will be my choice to do so, but I am not prevented from receiving services in person or through telehealth at a later date. Opportunities and limitations of delivering and receiving health care services using audio-only telephone include: convenience and access to care from any location with phone service, but can also reduce the amount of information that is available to my Provider (e.g., such as the availability of medical images, clinical records, etc.). If Honeydew Professionals are enrolled with my health insurance plan, the services delivered by audio-only telephone will be billed to my health insurance plan, if appropriate. In the event the audio-only services are billed to my health insurance plan, I acknowledge I am financially responsible for any applicable co-payments, coinsurance, and deductibles, and I understand that not all audio-only health care services are covered by all health plans.
